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Support
Stuck on something? Ask a person.
RiseCam is a small app with a small team behind it. There is no ticket queue and no phone tree — one email address, read by the people who wrote the code.
Email us
Tell us what you were doing, what happened instead, and which iPhone or iPad you are on. That usually saves a round trip.
We aim to reply within a few working days. If you are writing about a purchase, mention which plan you bought and whether it was monthly or yearly.
30 I.P. Shukhov Street, Petropavlovsk 150000, North Kazakhstan Region, Kazakhstan
Before you write
The things people ask first
Do I need a signal to record?
No. Recording works fully offline — the camera, the frames and the session timer never wait on a network. Session stats sync later, whenever you are back online.
Do my videos get uploaded anywhere?
No. Your frames and your exported videos stay on your device, and the only thing that syncs is session stats — your arc's name, when you worked and for how long. The one exception is a post: if you press Post on a time-lapse, that recording is uploaded so your friends can see it.
Why is my focus time lower than the clock says?
Focus time is counted from frames actually captured, not from wall-clock time. If you switch away from RiseCam the camera stops, so the count pauses with it. Leave the app in the foreground and prop the phone up for the session to be counted in full.
Do I need an account to record?
No. Install it, name your arc and start your subscription — the whole app works as a guest. If you sign in later with email, Google or Apple, the history you already built is carried over to that account.
How much does RiseCam cost?
RiseCam is subscription-only. RiseCam Pro is $9.99 a month or $59.99 a year, shown in your own currency in the app, and the yearly plan starts with a 7-day free trial for eligible Apple Accounts. Cancel at any time in your App Store settings.
Is there a watermark on exports?
By default, yes — a small mark naming the app and how long the session ran. It is a sticker like any other, so you can remove it in the player before you export.
I already paid — how do I get Pro back?
Purchases are handled by Apple, so they follow your Apple Account rather than the app. Open the paywall screen and use the Restore option; a previous purchase on the same Apple Account comes straight back. If it does not, email us.
How do I cancel or change my subscription?
Subscriptions live with Apple, not with us — we cannot cancel one on your behalf. On your device, open Settings, tap your Apple Account, then Subscriptions, and change or cancel RiseCam there.
Which permissions does the app need?
Camera permission is required to record — without it there are no frames, so there is no session. Photo library (add) permission is only asked for when you save an exported video, and nothing else needs it.
Account & data
Your history, and how to end it
Deleting your account
Delete your account from Settings in the app, or email us from the address your account uses. Deletion is scheduled seven days out, and simply signing back in during that window cancels it.
After that the account, its synced session history and its posts are gone. Your frames and exported videos are not affected — they stay on the device and in your photo library until you delete them yourself.
What we store
Session stats and, if you made an account, the details you signed in with. No video and no location, and no frames except those of a time-lapse you post.
The privacy policy has the full list, including how long each piece is kept.